Manhattan IT Support Services

Your employees should not spend half the day waiting for someone to acknowledge a ticket. MMITS prioritizes fast tech support, with tickets typically receiving a response within about 10 minutes and many common issues resolved within roughly 30 minutes. More complex problems may take longer, but the goal is always to restore productivity quickly while keeping your team informed throughout the process.

MMITS’s standard managed service is priced at $150 per user per month, with a $1,000 monthly minimum. This includes business-hours support, ongoing technology management, cybersecurity tools, lifecycle planning, and strategic IT guidance. Businesses that do not need full managed services can also choose the Security Essentials option at $39 per user, with additional support billed separately. Software licenses and hardware are generally purchased separately.

Yes. MMITS maintains a strong local presence in Manhattan and can provide onsite services when an issue requires hands-on attention. This can include network troubleshooting, hardware problems, installations, office technology changes, and other situations that cannot be handled effectively through remote support. Having a local team also makes it easier to coordinate larger projects and infrastructure changes.

Changing support providers should not create another IT crisis. The transition typically begins with documenting your environment, reviewing devices and accounts, identifying existing problems, and gaining access to the systems required to support your organization. From there, the new managed service relationship can be standardized around your technology, security requirements, and business priorities so employees experience as little disruption as possible.

Yes. MMITS supports both Microsoft 365 and Google Workspace environments along with the broader cloud tools businesses use every day. Services can include configuration, account management, permissions, security settings, backups, and troubleshooting. The objective is not simply to keep individual applications running, but to create cloud solutions that work reliably together and remain manageable as your organization grows.

Yes. While Manhattan is MMITS’s primary service area, the team also has experience supporting organizations with multiple locations, including businesses with offices outside New York City. Centralized technology standards, remote management, and consistent support processes make it possible to give employees a similar experience across locations while still providing local assistance in Manhattan when hands-on work is needed.

IT support and cybersecurity should not operate as separate functions. MMITS combines endpoint protection, remote monitoring, cloud security, backup, security awareness training, and ongoing configuration management to reduce risk across your environment. Solutions include SentinelOne endpoint detection and response as well as backups for Microsoft 365 and Google Workspace data. This layered approach helps protect devices, user accounts, cloud environments, and critical business information rather than relying on a single security tool.