Privacy Policy

Effective Date: 01/01/2016
Last Updated: 09/23/2026

The New Jersey VoIP Company (“we,” “us,” or “our”) is a brand of AVX CLoud. We provide cloud-based business phone systems, VoIP services, and related communication tools. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website, newjerseyvoipcompany.com (the “Site”), and to the communication services we provide to business customers (the “Services”).

If you use our Services under a customer agreement, that agreement also applies. Where the two conflict, the customer agreement controls.

1. Information We Collect

Information you provide to us

Contact and inquiry information, such as your name, email address, phone number, company name, and message when you fill out a form, book a meeting, or contact us.
Account and billing information, such as business name, billing address, authorized users, and payment details. Payment card data is processed by our third-party payment processor, and we do not store full card numbers.
Service setup information, such as the phone numbers you port to us, user and extension details, call routing preferences, and the service address you register for emergency (E911) calling.

Information generated when you use our Services

Call and usage records, such as numbers dialed and received, call dates, times, and durations, and other call detail records.
Communications content you choose to store, such as call recordings, voicemails, transcripts, AI-generated call summaries, text messages, chat messages, and meeting content, when those features are enabled.
Customer Proprietary Network Information (CPNI), as described in Section 6.
Technical information, such as IP addresses, device and app information, network quality data, and system logs used to deliver and support the Services.

Information collected automatically on our Site

Browser type, device information, IP address, pages visited, referring URLs, and similar data collected through cookies, pixels, and analytics tools. See Section 9.

Information from third parties

Information from business partners, referral sources, or publicly available business directories, and information from integrations you connect, such as a CRM or Microsoft Teams and Microsoft 365.

2. How We Use Information

We use information to:

Provide, operate, maintain, and support the Services, including porting numbers, routing calls, and delivering messages.
Provide emergency (E911) calling and route emergency calls with your registered address.
Respond to inquiries, prepare quotes, and schedule consultations.
Process billing and payments.
Provide AI-powered features you enable, such as transcription, call summaries, sentiment analysis, and AI receptionist services.
Monitor service quality, troubleshoot issues, and improve our Services and Site.
Protect against fraud, toll fraud, spam, unauthorized access, and other security threats.
Send service notices and, where permitted, marketing communications you can opt out of at any time.
Comply with legal obligations, including telecommunications regulations and lawful requests from authorities.

3. Call Recordings, Transcription, and AI Features

Call recording, voicemail transcription, and AI features are controlled by our business customers. When a customer enables these features, we process the resulting content on the customer’s behalf and according to their instructions.

Customers are responsible for giving any notices and getting any consents required by law before recording or transcribing calls. We can help configure recording announcements on request. We do not use customer call recordings, transcripts, or message content to train AI models for other customers. [Confirm with the platform provider.]

4. How We Share Information

We do not sell personal information, and we do not share it for targeted advertising. [Confirm; see notes.] We share information only as follows:

Service providers and carriers that help us deliver the Services, such as underlying communications platforms, telecommunications carriers, E911 providers, cloud hosting, payment processors, and customer support tools. These providers may use information only to perform services for us.
AI and integration providers that power features you enable, and third-party applications you choose to connect.
Our affiliates, including [AVX Cloud legal entity name], to operate and support the Services.
Legal and safety purposes, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, the public, or us.
Business transfers, in connection with a merger, acquisition, financing, or sale of assets. Information will remain subject to this Policy.
With your consent or at your direction.

5. Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, we use it to send the messages you requested, such as service notifications, appointment confirmations, or support updates. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent, or share mobile phone numbers or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Opt-in data and consent are never shared with third parties, except service providers that help us deliver the messages.

6. Customer Proprietary Network Information (CPNI)

CPNI is information about the quantity, type, destination, location, and amount of use of the telecommunications services you buy from us, along with related billing information. Federal law protects CPNI, and we protect it by:

Using CPNI only to provide and bill for the Services, to protect against fraud, and as otherwise permitted by law.
Requiring authentication before discussing call details over the phone, online, or in person.
Notifying you of certain account changes, such as password or address updates.
Not disclosing CPNI to third parties for marketing without your consent.

You have the right to restrict our use of your CPNI. Restricting it will not affect the Services you receive.

7. Data Retention

We keep personal information only as long as needed for the purposes in this Policy, including providing the Services, meeting legal, tax, and regulatory requirements, resolving disputes, and enforcing our agreements. Customers control retention settings for call recordings, voicemails, and transcripts within the platform. [Insert default retention periods, if any.] When information is no longer needed, we delete or de-identify it.

8. Data Security

We use administrative, technical, and physical safeguards to protect information, including encrypted calls, multi-factor authentication for user accounts, access controls, and monitoring for toll fraud and suspicious activity. No system is completely secure, and we cannot guarantee the absolute security of any information. If we learn of a security breach affecting your personal information, we will notify you as required by law.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve our marketing. These may include analytics tools such as [Google Analytics] and [advertising pixels, if used]. You can control cookies through your browser settings, although some Site features may not work without them.

We honor the Global Privacy Control (GPC) signal as a valid request to opt out of the sale of personal data and targeted advertising. Our Site does not currently respond to “Do Not Track” browser signals.

10. Your Privacy Rights

Depending on where you live, including New Jersey, you may have the right to:

Confirm whether we process your personal data and access it.
Correct inaccurate personal data.
Delete personal data.
Get a portable copy of your personal data.
Opt out of the sale of personal data, targeted advertising, and profiling that produces legal or similarly significant effects.

To exercise these rights, email [privacy email] or call [phone number]. We will verify your identity before acting on a request and respond within 45 days. If we need more time, we may extend that by another 45 days and will let you know. You may authorize an agent to submit a request on your behalf. We will not discriminate against you for exercising your rights.

If we deny your request, you may appeal by replying to our decision or emailing [privacy email] with “Appeal” in the subject line. If your appeal is denied, you may contact the New Jersey Division of Consumer Affairs.

If you are an employee or authorized user of one of our business customers, some requests about communications content may need to go through that customer, since they control that data.

11. Children’s Privacy

Our Site and Services are intended for businesses and are not directed to children under 13 [or 16]. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

12. Third-Party Links and Integrations

Our Site and Services may link to or integrate with third-party websites and applications, such as CRMs and Microsoft Teams and Microsoft 365. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, for material changes, notify customers by email or through the Services.