Privacy Policy
Effective Date: July 18, 2020
Manhattan Managed IT Services, also known as MMITS (“MMITS,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information about our services, become a customer, or otherwise interact with MMITS.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with MMITS.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
Name
Business name
Job title
Email address
Telephone number
Mailing or business address
Information submitted through website forms
Information provided when requesting a consultation, assessment, quote, or other service
Communications you send to our team
Billing and account information associated with services you purchase
Information necessary to provide technical support or managed IT services
Please avoid submitting sensitive personal information through general website contact forms unless it is necessary for your request.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information may include:
IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Links clicked
Approximate geographic location
Date and time of visits
Website interaction and usage information
We may use this information to operate, secure, maintain, and improve our website and understand how visitors interact with it.
Information From Other Sources
We may receive information about individuals or businesses from third parties, including referral partners, technology providers, business partners, publicly available sources, marketing platforms, and other legitimate business sources.
2. How We Use Personal Information
MMITS may use personal information to:
Respond to questions and requests
Provide managed IT services, IT support, cybersecurity services, consulting, cloud services, and related technology services
Prepare quotes, proposals, assessments, or service recommendations
Establish and manage customer relationships
Communicate about services, projects, support requests, and accounts
Provide customer service and technical support
Process payments and maintain business records
Improve our website, services, and customer experience
Analyze website traffic and performance
Protect our systems, customers, employees, and business from fraud, cyber threats, unauthorized access, and other security risks
Maintain and improve the reliability and security of our technology
Send marketing or informational communications where permitted by law
Comply with legal, regulatory, contractual, and professional obligations
Establish, exercise, or defend legal claims
Complete a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets
We may also use information for other purposes disclosed when the information is collected or with your consent.
3. Information Processed While Providing Managed IT Services
As a managed IT services provider, MMITS may access or process information contained within a customer’s technology environment when necessary to provide contracted services.
Depending on the services provided, this could include information stored in customer computers, networks, cloud platforms, email systems, security platforms, backup systems, servers, applications, or other technology managed or supported by MMITS.
When MMITS processes personal information on behalf of a customer, our handling of that information may also be governed by the applicable service agreement, data processing agreement, business associate agreement, or other contract between MMITS and the customer.
In these situations, the customer generally determines the purposes for which its information is collected and used. Requests concerning personal information controlled by one of our customers may need to be directed to that customer.
MMITS does not use information accessed through customer systems for unrelated advertising or marketing purposes.
4. How We Disclose Information
MMITS may disclose personal information when reasonably necessary for business operations or to provide our services.
This may include disclosures to:
Service Providers
We may use third-party companies to assist with functions such as website hosting, cloud infrastructure, cybersecurity, analytics, communications, customer relationship management, billing, accounting, data storage, technical support, and other business operations.
These providers may receive information necessary to perform services on our behalf.
Technology Vendors
When providing IT services to customers, we may work with software companies, cloud providers, cybersecurity vendors, telecommunications providers, hardware manufacturers, distributors, and other technology partners where necessary to implement or support customer solutions.
Professional Advisors
We may disclose information to attorneys, accountants, auditors, insurers, consultants, or other professional advisors when reasonably necessary.
Legal and Security Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
Protect the rights, property, or safety of MMITS, our customers, our employees, or others
Investigate suspected fraud, cybersecurity incidents, misuse, or unlawful activity
Enforce agreements or policies
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
With Your Direction or Consent
We may disclose information to another party when you ask us to or otherwise provide consent.
5. Sale and Sharing of Personal Information
MMITS does not sell personal information in exchange for money.
Certain website analytics, advertising, or marketing technologies may involve disclosures that are considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws, even when money is not exchanged.
Where required by applicable law, MMITS will provide mechanisms for individuals to exercise applicable opt-out rights.
Where legally required, MMITS will also recognize valid browser-based privacy signals, such as Global Privacy Control, in accordance with applicable law.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website and understand how it is used.
These technologies may be used to:
Maintain website functionality
Remember preferences
Analyze website traffic
Measure performance
Improve website usability
Understand marketing effectiveness
Detect suspicious or malicious activity
You can control many cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, additional cookie controls or consent options may be provided through the website.
7. Analytics and Third-Party Services
We may use third-party analytics or website technologies to better understand website performance and visitor behavior.
These providers may collect information about your browser, device, IP address, and interactions with our website according to their own privacy practices.
Our website may also contain links to third-party websites or services. MMITS is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
8. Marketing Communications
If you provide us with your contact information, MMITS may contact you regarding our services, resources, company updates, or other information that may be relevant to your business where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Even if you opt out of marketing communications, we may continue sending non-marketing communications relating to active services, accounts, security matters, transactions, or other business relationships.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and security records, comply with contractual or legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary based on the type of information, the nature of our relationship with you, contractual obligations, security considerations, and applicable law.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with our policies and applicable requirements.
10. How We Protect Information
MMITS uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may vary depending on the nature and sensitivity of the information involved.
However, no network, information system, website, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by MMITS.
11. Your Privacy Rights
Depending on where you reside and the laws applicable to MMITS, you may have certain rights concerning your personal information.
These may include the right to:
Request information about the personal information we have collected about you
Request access to personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain a portable copy of certain information
Opt out of certain uses or disclosures of personal information
Opt out of the sale or sharing of personal information where applicable
Limit certain uses of sensitive personal information where applicable
Withdraw consent where processing is based on consent
Appeal certain decisions concerning a privacy request where applicable
Exercise privacy rights without unlawful discrimination
These rights are subject to exceptions and limitations under applicable law.
To submit a privacy request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by applicable law, although additional verification may be required.
12. California Privacy Rights
If MMITS is subject to the California Consumer Privacy Act or other applicable California privacy requirements with respect to your information, California residents may have additional rights.
Depending on the circumstances, these may include the right to:
Know what categories and specific pieces of personal information have been collected
Know the sources and purposes associated with that information
Know the categories of third parties to whom information has been disclosed
Request deletion of qualifying personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses and disclosures of sensitive personal information
Receive equal treatment when exercising applicable privacy rights
Nothing in this section is intended to imply that every provision of California privacy law applies to MMITS in every circumstance. Rights will be provided to the extent required by applicable law.
13. Children’s Privacy
MMITS provides business technology services and our website is not directed toward children.
We do not knowingly collect personal information from children under 13 through our general website. If we become aware that personal information from a child has been collected through our website in circumstances where we should not maintain it, we will take appropriate steps to delete it.
14. Business Customer Information
Many MMITS customers are businesses. Information provided by employees, owners, executives, contractors, or representatives of a business may be used to administer and maintain our relationship with that organization.
This may include contact information, account information, support communications, service records, and other information reasonably necessary to provide services to the organization.
15. Data Breach and Incident Response
MMITS maintains procedures intended to identify, investigate, contain, and respond to suspected security incidents involving information under our control.
If a security incident involving personal information requires notification under applicable law, MMITS will provide or assist with required notifications in accordance with applicable legal and contractual obligations.
For information processed on behalf of customers, responsibilities related to security incidents may also be governed by the applicable customer agreement.
16. Do Not Track
Some web browsers provide “Do Not Track” settings. Because there is not a single universally adopted standard for responding to these signals, our website may not respond to all Do Not Track requests.
Where applicable law requires recognition of a specific browser-based opt-out mechanism or privacy signal, we will handle qualifying signals as required by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.
When we make changes, we will update the effective date at the top of this page. Material changes may be communicated through additional notice when appropriate.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
Manhattan Managed IT Services (MMITS)
Email: info@newjerseyvoipcompany.com
Please include enough information in your request for us to understand and respond to your inquiry.